Privacy Policy
The Well Mission Family Counseling Center PC
Effective Date: October 22, 2026
Last Updated: October 22, 2026
The Well Mission Family Counseling Center PC (“The Well Mission,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, communications, and counseling services.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact our practice, or use website features such as contact forms or appointment-request tools.
This website Privacy Policy is separate from our clinical Notice of Privacy Practices, informed consent documents, and other documents governing the confidentiality of counseling services. Those documents may provide additional information about your rights and our legal obligations.
1. Information We Collect
We may collect the following categories of information, depending on how you interact with us.
Information You Provide
When you contact us or request information about our services, you may provide:
Your name and contact information, including email address and telephone number.
Your preferred method and time of contact.
Information about the counseling services you are seeking.
Information you voluntarily include in messages or inquiries.
Other information you choose to provide when communicating with our practice.
Please do not submit detailed mental health histories, diagnoses, crisis information, or other sensitive clinical information through a general website contact form.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
Internet Protocol (IP) address.
Browser type, device type, and operating system.
Pages visited and approximate time spent on the website.
Referring website or page.
Basic website usage and diagnostic information.
This information may be collected through website hosting services, server logs, cookies, or similar technologies, depending on our website configuration.
Clinical and Counseling Information
If you become a client, our clinicians may collect and maintain information necessary to provide counseling services. This may include information about your mental health, personal history, treatment, appointments, and payment or insurance arrangements.
Clinical information is governed by applicable confidentiality laws and our clinical privacy documents, rather than solely by this website Privacy Policy.
2. How We Use Information
We may use information collected through our website and communications to:
Respond to inquiries and requests for information.
Communicate about potential appointments and counseling services.
Operate, maintain, and improve our website.
Protect the security and integrity of our website and systems.
Coordinate administrative activities related to our practice.
Meet applicable legal, regulatory, and professional obligations.
Carry out other purposes disclosed to you when information is collected or otherwise permitted by law.
We do not use information submitted through our website to make clinical decisions without appropriate professional review.
3. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, understand website traffic, and improve the user experience.
Depending on the services configured on our website, these technologies may collect information about how visitors interact with our pages.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We will configure analytics and other tracking technologies in a manner consistent with applicable privacy laws and our obligations concerning sensitive health information. We do not intend to use website tracking technologies to disclose confidential counseling information to advertising platforms.
4. How We Share Information
We do not sell your personal information for money.
We may share information in limited circumstances, including:
Service providers. We may share information with companies that help us operate our website, manage communications, schedule appointments, maintain business systems, or provide other administrative services. Where required, we will use appropriate contractual safeguards.
Your authorization. We may disclose information when you direct us to do so or provide the consent or authorization required by law.
Legal requirements. We may disclose information when required or permitted by applicable law, court order, or other lawful process.
Safety and protection. We may disclose information when legally authorized or required to address certain emergencies, protect rights, or prevent serious harm.
Business administration. We may share appropriate information with professional advisers or other parties when reasonably necessary for legitimate business administration and permitted by law.
Clinical records and psychotherapy information are subject to additional confidentiality restrictions. We will not assume that permission to contact us through the website authorizes disclosure of your clinical information to third parties.
5. Confidentiality of Counseling Services
We recognize that counseling information is particularly sensitive.
Our clinicians and practice will handle client information in accordance with applicable federal and California confidentiality requirements, professional obligations, and our clinical privacy documents.
Depending on the circumstances, confidentiality may be subject to legally recognized exceptions, including certain mandated reporting obligations, serious threats to safety, court orders, and other disclosures authorized or required by law.
If the practice is subject to the Health Insurance Portability and Accountability Act (HIPAA), our separate Notice of Privacy Practices will explain the applicable uses and disclosures of protected health information and your rights under that law.
This Privacy Policy does not replace or expand the disclosures authorized by your informed consent, any applicable Notice of Privacy Practices, or governing law.
6. Insurance and Third-Party Services
If you receive counseling services through an insurance plan or another third-party arrangement, information may be exchanged as necessary for eligibility verification, claims processing, payment, care coordination, or other purposes authorized or required by applicable law.
Third-party services that you access independently through links on our website are governed by their own privacy policies and practices.
We encourage you to review the privacy policies of any third-party scheduling, payment, video-conferencing, or other services you use.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic communication system, or method of transmitting information is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.
For sensitive clinical matters, please use the communication methods provided by our practice for that purpose rather than a general website inquiry form.
8. Data Retention
We retain website inquiry information and other personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with applicable legal requirements, resolve disputes, and maintain appropriate business records.
Clinical records are maintained in accordance with applicable professional, legal, contractual, and record-retention requirements. Different retention periods may apply to different categories of information.
9. Your Privacy Rights
Depending on the information involved and the laws that apply, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain information.
Certain information, including medical information and records that must be retained by law, may be exempt from some privacy rights or subject to different procedures.
If applicable California privacy laws provide you with specific rights, we will respond to qualifying requests in accordance with those laws.
To submit a privacy-related inquiry, please use the contact information provided below.
10. Children's Privacy
Our website is intended for individuals seeking information about our counseling services. We do not knowingly collect personal information from children through website features in a manner prohibited by applicable law.
Parents, guardians, and minors should be aware that the confidentiality and disclosure of information relating to minor clients are governed by applicable law and the circumstances of treatment.
Please contact our practice if you have questions about information submitted through the website concerning a minor.
11. Third-Party Links
Our website may contain links to third-party websites or services for informational or administrative purposes.
We do not control the privacy practices, content, or security of third-party websites. Visiting those websites is subject to their respective terms and privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or legal obligations.
When we make changes, we will post the updated Policy on our website and revise the “Last Updated” date as appropriate.
Changes to this website Privacy Policy do not automatically amend any separate clinical Notice of Privacy Practices or other documents governing counseling services.
13. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related inquiry, please contact:
The Well Mission Family Counseling Center PC
Website: https://well-mission.com
Email: info@well-mission.com
Mailing address: 120 Mission Street, Santa Cruz, CA 95060
Privacy contact: Clinical Director
We will review and respond to privacy inquiries in accordance with applicable law.
This Privacy Policy is intended to describe the privacy practices associated with our website and related communications. It is not a substitute for legal advice, a clinical Notice of Privacy Practices, informed consent, or other legally required disclosures.